- Do you have a physical store location?
MELUXXE is exclusively online.
- What is your sizing chart?
*Click Here* to access sizing chart. Size chart can also be found within the description box of each product page which includes the fit of the shoe (for example: "true to size / narrow.")
- Will I receive a confirmation email after I’ve placed my order?
Once you have placed an order, a confirmation email will be sent to you containing order details. To ensure that this goes into your inbox we advise adding MELUXXE to your contacts, otherwise your confirmation email and future emails may be delivered to your Junk/Spam folder. If you have not received your order confirmation email, you may contact us: firstname.lastname@example.org.
- May I combine two or more promotional codes within one order?
You may not combine promotional codes during your order. Only one promotional code may be used at a time.
- I forgot to use my discount code, what can I do?
Unfortunately, we are unable to manually process discount codes once your order has been made. However you can use the discount code on your next order if the code is still valid.
- Can I cancel or change my order?
If you wish to cancel your order, we recommend contacting us as soon as possible. We will only be able to cancel and make changes to orders that have not yet been processed for shipping.
- What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect item or faulty item. Please send us a message with your order number, the name/product code of the item you were supposed to receive and a picture of the faulty item received. Further instructions will be given to you and we’ll do our best to resolve the error. Email must be sent within 3 days of receiving your order.
- What will happen should I order a pre-order item and one that is in stock within the same order?
As we can't split orders this would mean the whole order needs to go on hold until the pre-order item is received into the warehouse. Should you not wish for this to occur and would like to receive the item that is in stock first, then please place two separate orders.
- What method payments do you accept?
We accept all major credit/debit cards and payments via Paypal. You may also buy now, pay later through QUADPAY. Please be aware that all payments and refunds are processed in the payment method and currency that you paid in.
QUADPAY: HOW IT WORKS
- Split payments into 4-interest free payments, paid over 4 weeks.
*Click here* to learn more.
- What are your shipping options?
|Delivery Options||ESTIMATED Delivery Times||Delivery Costs|
|UPS Ground Shipping||1-3 Business Days||
*Calculated at Checkout
|USPS Priority Mail||1-5 Business Days||
*Calculated at Checkout
|FREE SHIPPING on orders over $120.00||1-3 Business Days||*Code automatically calculated at checkout|
|All International Shipping*||7-21 business days||*Calculated at Checkout|
*Shipping time does not include 1-3 business days processing time. At this time we do not offer free international shipping. Customer is responsible for all duties/taxes associated with shipping for International Orders.*
PLEASE NOTE: Due to the pandemic USPS, UPS, FEDEX and other shipping providers have been experiencing shipping delays. Once you receive a shipment confirmation email with your tracking number, your package is officially in the hands of the USPS service and you must contact them for any inquiries relating to shipment delays, lost/stolen packages, etc.
- Can you deliver to a different address besides the billing address I used in my order?
Yes you can have your package delivered to an alternative address than the provided billing address, however this needs to be done at the time of order.
- How do I track my package?
Please refer to the email you received once your order was processed for shipping, which will include your tracking number. If you did not receive an email after the processing timeframe, send us an email: email@example.com
International shipping is calculated upon order and delivery time frames are estimated based on the shipping option you choose. We do not guarantee delivery rates and please note that international customers are responsible for all fees, duties and taxes imposed by customs.
We are based in the USA and these fees are different for every country. If you have a larger order and are concerned about these fees please find out your country's customs fees and VAT prior to placing an order.
International Order Returns- unworn items must be returned within 28 days of receiving your order if applicable/acceptable.
We currently DO NOT offer refunds or exchanges on any items. We will gladly accept a defective item or an item your received in error, for an exchange or store credit IF APPROVED/ACCEPTABLE.
For defective items or items you received in error, you must contact our customer service department before initiating a return. To initiate a return send us an email, firstname.lastname@example.org. Once the request is received and approved, you will be given further direction to return your item.
We will only pay for return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
Note: Do NOT initiate a return for a defective item without contacting our customer service department.
For applicable/acceptable refunds due to defective/incorrect items, please allow up to 14-21 days for your refund to be processed after your returned item(s) have been received.
For store credit returns (if applicable/acceptable)- please allow 7-12 days after items has been delivered to process your store credit or exchange. In order to honor any exchanges or store credit, all returned items MUST be in unworn condition with all packaging items included. If the item is NOT returned as required, your credit will NOT be issued.